1. Intellectual Property Policy :

1. Ownership of Course Materials

• Tutors/Coaches/Institutes retain ownership of the intellectual property (IP) rights associated with the course materials they create and upload to the Platform, including but not limited to:

  • Lecture content (written, audio, video)

  • Presentations

  • Assessments

  • Learning materials (e.g., handouts, worksheets)

• The Platform acknowledges and respects the Tutor/Institute’s ownership of their IP.

2. Grant of License to the Platform

• By uploading course materials to the Platform, Tutors/Institutes grant the Platform a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and adapt the materials solely for the purpose of delivering the course to registered students.

• This license allows the Platform to host, store, and display the materials on its platform and deliver them to students through various technological means.

• The license terminates upon removal of the course from the Platform.

3. Third-Party Materials

• If Tutors/Coaches/Institutes incorporate third-party materials (e.g., copyrighted content, trademarks) into their courses, they are solely responsible for obtaining the necessary permissions or licenses from the rights holders.

• The Platform does not claim ownership of any third-party materials and is not responsible for any copyright or trademark infringements arising from their use.

4. Student Access

• Course materials are only accessible to registered students enrolled in the specific course.

• Students are prohibited from sharing or distributing course materials outside the Platform without the express written consent of the Tutor/Coach/Institute and the Platform.

5. Takedown Requests

• The Platform respects intellectual property rights and will respond promptly to valid takedown requests submitted by copyright holders.

• Tutors/Coaches/Institutes are responsible for resolving any copyright infringement claims related to the materials they create and upload.

2. Course Content Guidelines :

1. Quality and Accuracy

• Course content must be high-quality, well-organized, accurate, legible and precisely prepared.

• Tutors/Coaches/Institutes are responsible for ensuring the content is current, relevant, and reflects best practices in their field.

• Course content should be prepared following the technical criteria set by Oops! Study.

2. Alignment with Course Description

• The course content must align with the description provided to students at the time of enrollment. This includes learning objectives, topics covered, and the format of instruction.

3. Engagement and Accessibility

• Tutors/Coaches/Institutes are encouraged to create engaging and interactive course content using a variety of formats (e.g., videos, quizzes, discussions) to cater to different learning styles.

• The course content should be accessible to students with disabilities, following relevant accessibility guidelines.

4. Prohibited Content

• The Platform prohibits the upload of content that is:

  • Illegal

  • Hateful

  • Discriminatory

  • Promotes violence or harmful activities

  • Infringes on the intellectual property rights of others

  • Contains misleading or deceptive information

5. Platform Review

• The Platform reserves the right to review course content before it is published or to remove content that violates these guidelines.

• Tutors/Coaches/Institutes will be notified of any concerns and given the opportunity to address them before their course is removed.

 

1. Grievance-solving Policy :

Purpose

The purpose of this policy is to establish a clear and fair process for addressing grievances raised by tutors, coaches and institutes registered on our platform. It outlines the steps involved in resolving disputes, ensuring timely resolution, and maintaining a positive relationship with our partners.

Scope

This policy applies to all tutors, coaches and institutes registered on our platform who have grievances related to the platform’s services, policies, or procedures.

Grievance Definition

A grievance is defined as any dissatisfaction or complaint raised by a tutor, coach or institute regarding any aspect of their relationship with our platform. This may include, but is not limited to, payment issues, technical difficulties, platform performance, policy violations, or customer support concerns.

Grievance Handling Process

1. Informal Resolution:

   • The tutor, coach or institute should initially attempt to resolve the issue by contacting our customer support team.

   • The customer support team will investigate the matter and strive to resolve the issue promptly and efficiently.

2. Formal Grievance:

   • If the issue is not resolved through informal means, the tutor or institute may submit a formal grievance in writing to the designated grievance officer.

   • The grievance should clearly outline the nature of the complaint, the date of occurrence, and the desired resolution.

   • The grievance officer will acknowledge receipt of the grievance within 2 business days and initiate an investigation.

3. Investigation:

   • The grievance officer will conduct a thorough investigation, gathering relevant information and interviewing involved parties.

   • The investigation should be completed within 5 business days from the date of acknowledgement of receipt of the grievance.

4. Resolution:

   • Upon completion of the investigation, the grievance officer will provide a written response to the tutor, coach or institute, outlining the findings and proposed resolution.

   • If the grievance is upheld, appropriate corrective actions will be taken, including but not limited to:

     • Refunding money

     • Providing technical support

     • Modifying platform features

     • Implementing disciplinary actions

5. Appeal:

   • If the tutor, coach or institute is dissatisfied with the resolution, they may appeal the decision to the investigating officer/team head within 2 business days.

   • The appeals investigating officer/team head will review the case and provide a final decision within 7 business days.

Timeframes

• All efforts will be made to resolve grievances within 7 business days of receipt.

• The investigation process should be completed within 5 business days.

• The appeals process should be completed within 7 business days.

Confidentiality

All information related to the grievance process will be treated as confidential.

Policy Review

This policy will be reviewed regularly to ensure its effectiveness and compliance with relevant laws and regulations. Our judiciary area will be Ahmedabad, Gujarat.

 

3. Live Session Late-joining Policy :

Introduction

This policy outlines the penalties applicable to service providers (tutors, coaches, and institutes) who join their scheduled live sessions for a course, webinar or consultancy later than the designated start time. The policy aims to ensure timely commencement of sessions and maintain a high standard of service for students.

Definitions

• Service Provider: A tutor, coach, or institute registered on the platform.

• Live Session: A scheduled online session (as described above) conducted by a service provider for any aspirants.

• Penalty: A financial deduction from the service provider’s earnings.

Penalty Structure

Late Joining Time	Penalty
0 – 3 minutes	No penalty
3 minutes 1 second – 5 minutes	5% of pro-rata earnings of the particular session based on total enrolments in the batch/fee collection for the session
5 minutes 1 second – 9 minutes 59 seconds	7% of pro-rata earnings of the particular session based on total enrolments in the batch/fee collection for the session
10 minutes or more	Considered planned leave, subject to leave policy penalties

Note: No reasons for the aforesaid delay shall be taken into consideration.

Policy Guidelines

1. Session Start Time: The exact start time of the live session, as scheduled by the service provider, will be considered the reference point for calculating late arrival.

2. Penalty Calculation: The penalty amount will be calculated based on pro-rata earnings of the particular session based on total enrolments in the batch/fee collection for the session where the late joining occurred.

3. Penalty Deduction: The penalty amount will be deducted from the service provider’s earnings for that particular session on pro-rata basis.

4. Grace Period: No grace period will be provided beyond the initial 3-minute allowance.

5. Leave Policy: If a service provider fails to join a session within 10 minutes of the scheduled start time, it will be considered a planned leave, and the corresponding penalties as outlined in the platform’s leave policy will apply.

6. System Monitoring: The platform will automatically track session start times and late joining to ensure accurate penalty calculation.

7. Dispute Resolution: Service providers may dispute penalty charges within 2 business days of the session. Disputes will be resolved based on available evidence and platform records, in case of any technical error from the platform side only.

Additional Considerations

• The platform reserves the right to modify this policy at its discretion, without any prior notice to service providers.

• Severe or habitual late arrivals may result in additional penalties or account suspension in case-to-case.

By adhering to this policy, service providers contribute to a positive learning experience for students and maintain a professional reputation on the platform.

 

4. Service providers payment policy :

Live Sessions	:	0-7 days course	100% entitled amount shall be released after 7 business days from the date of successful course completion
	:	8-15 days course	100% entitled amount shall be released after 7 business days from the date of successful course completion
	:	16-30 days course	30% after 7 days from the date of 30% course completion 70% after 7 days from the date of successful course completion
	:	More than 30 days course	Entitled amount of 15 days on pro-rata basis shall be paid on 22nd day. However, the last installment shall be paid after 7 days from the date of successful course completion.
		Notes:	All the afore-mentioned payments shall be credited to the tutor’s, coach’s, institute’s registered bank account with us, after settlement of their deduction if any.
			Business days are considered from Monday to Friday excluding public holidays.
Recorded Sessions	:	100% payment shall be credited to the registered bank account of the course creator after 7 business days from the date of course purchase.
Webinar	:	100% payment shall be credited to the registered bank account of the Webinar organizer after 7 business days from the date of successful webinar completion.
Study Material	:	100% payment shall be credited to the registered bank account of the Study material seller after 7 business days from the date of material purchase.
Consultancy	:	100% payment shall be credited to the registered bank account of the Consultant after 7 business days from the date of successful consultancy session.
Assessment	:	100% payment shall be credited to the registered bank account of the Service provider after 7 business days from the date of assessment submission.
General Notes	:	All the payments are subject to deduction of any TDS, due penalties and/or resolution of client’s grievance. Oops! Study reserves a right to modify/add/remove any/all of the above terms without prior instructions to the respective service provider(s). Registering on Oops! platform for any/all of the services defines an implied acceptance of our payment terms. All the service providers are advised to upload accurate bank details in their profile section. Oops! Study does not hold responsibility for any loss occurring due to wrong bank details.

5. Price Volatility Control Policy

Purpose: To establish a stable pricing environment on the platform, ensuring a fair and consistent experience for both students and service providers.

Scope: This policy applies to all service providers offering courses, materials, or services on the platform.

Price Setting:

1. Initial Pricing: Service providers must set a current sales price along with minimum price for their courses, materials, or services at the time of product approval.
2. Price Lock: Once approved, the service fee or course fee cannot be changed for three months from the date of approval.

Price Adjustments:

1. Limited Increases: After the initial three-month period, service providers may increase their charges by up to 20% without seeking prior approval.
2. Significant Increases: For increases exceeding 20%, service providers must obtain approval from Oops! Study.

Price Revisions:

1. Revision Request: Service providers may request a revision of their set minimum charges.
2. Approval Process: Any such revision request must be submitted to Oops! Study at least one month prior to the desired effective date.
3. Approval Criteria: Oops! Study will review the request and approve or deny it based on factors such as market conditions, the service provider’s performance, and the overall fairness of the proposed price.

Policy Enforcement:

• Oops! Study reserves the right to monitor pricing practices and enforce this policy at its discretion.
• Violations of this policy may result in warnings, temporary suspension, or permanent termination of the service provider’s account.

Note: This policy may be subject to change at the discretion of Oops! Study.

 

6. Promotional Offers Policy

1. Eligibility:

• All registered students on the platform are eligible for promotional offers.

• Tutors may offer promotions to attract new students or encourage repeat business.

2. Offer Types:

• Discounts: Tutors may offer discounts on course fees or bundles of courses.

• Free Trials: Tutors may offer free trials for a limited period to allow students to experience their courses before purchasing.

• Referral Bonuses: Tutors may offer referral bonuses to students who successfully refer new students to the platform.

3. Terms and Conditions:

• Promotional offers are valid for a specified period, as determined by the tutor.

• Tutors must clearly communicate the terms and conditions of their offers to students.

• Promotional offers cannot be combined with other discounts or promotions.

• The platform reserves the right to modify or cancel promotional offers at any time.

4. Platform Approval:

• Tutors must obtain prior approval from the platform before offering any promotional offers.

• The platform will review all promotional offers to ensure they comply with platform policies and guidelines.

5. Promotional Code Usage:

• Tutors may use promotional codes to facilitate the redemption of offers.

• Promotional codes must be unique and non-transferable.

• The platform will provide guidelines for the creation and distribution of promotional codes.

6. Platform Benefits:

• The platform will benefit from increased student enrollment and engagement as a result of promotional offers.

• The platform will maintain control over the promotional offers offered on the platform.

7. Tutor Benefits:

• Tutors will have the opportunity to increase their student base and revenue through promotional offers.

• Tutors will have the flexibility to create promotional offers that align with their business goals.

Note: The platform reserves the right to modify this policy at any time.

This policy aims to strike a balance between providing benefits to both the platform and tutors while ensuring fairness and transparency for students. By adhering to these guidelines, tutors can effectively leverage promotional offers to attract and retain students.

Revised_Absence and Discontinuation of Coaching Policy

6. Revised_Absence and Discontinuation of Coaching Policy :

1. Introduction

This Tutor/Institute Absence and Discontinuation of Coaching Policy (“Policy”) outlines the expectations and procedures for unforeseen absences and planned discontinuation of coaching services offered on the Oops! Study platform (“Platform”).

2. Communication of Absences

2.1 Tutor/Institute Responsibilities:

Tutors/Institutes are obligated to notify students of any planned absences at least 2 business days in advance through the Platform’s internal communication system. This notification must include:

• A clear explanation of the reason for the absence.
• The expected duration of the absence.
• Proposed alternative solutions to ensure minimal disruption to student learning (e.g., pre-recorded lectures, makeup sessions, substitute tutor).

Additional Note:

• The Platform will develop an automated system notification process to ensure students are promptly informed of planned absences directly by the Tutor/Institute.

2.2 Documentation:

For absences exceeding 2 business days or absences due to illness or some other reasons, tutors/institutes must submit documentation supporting the legitimacy of the absence (e.g., medical certificate). In case of illness/medical reason a tutor/institute can keep absence of no more than 5 business days in maximum after that they have to cancel the batch/course.

2.3 Platform Responsibilities:

The Platform will clearly outline these communication and documentation expectations within the Terms and Conditions for Tutors/Institutes. The Platform will also provide a user-friendly system for Tutors/Institutes to report planned/unplanned absences to the students / aspirants directly.

3. Handling Absences

3.1 Short-Term Absences:

For any planned/unplanned absences lasting less than 5 business days, Tutors/Institutes must offer one or more of the following alternative solutions:

• Uploading pre-recorded lectures covering the missed session(s).
• Scheduling makeup sessions to ensure students receive all planned course content.
• Arranging a qualified substitute tutor with the Platform’s approval to deliver the missed session(s). Students must be notified of the substitute and have the opportunity to express any concerns before proceeding.

The Platform will facilitate communication between the Tutor/Institute and students to ensure a smooth transition during short-term absences.

3.2 Extended Absences/Discontinuation:

In the event of an absence exceeding 5 business days or the Tutor/Institute’s intent to discontinue coaching services altogether, the Platform will take the following steps:

• Pause the Course: The Platform will pause the course and offer students the following options:
  • A prorated refund for the remaining coaching sessions.
  • The option to wait for the Tutor/Institute’s return to resume the course (if applicable).
• Find a Replacement Tutor: The Platform will collaborate with the Tutor/Institute to identify a qualified replacement who can continue delivering the course using the existing/new materials. Students must be informed and approve the replacement tutor before proceeding.
• Full Refund and Course Removal: If a suitable replacement cannot be found or the Tutor/Institute chooses not to continue, the Platform will offer students:
  • A full refund for the remaining coaching sessions.
  • Removal of the discontinued course from the Platform.

4. Escalation Process

Repeated failure by a Tutor/Institute to:

• Communicate absences in accordance with Section 2.1.
• Provide adequate alternative solutions as outlined in Section 3.1.
• Follow the discontinuation procedures outlined in Section 3.2.

may result in further action by the Platform, including but not limited to:

• Issuing written warnings.
• Temporary suspension of the Tutor/Institute’s account privileges.
• Permanent termination of the Tutor/Institute’s account from the Platform (in severe cases).

5. Transparency and Communication

This Policy will be readily available for review by both Tutors/Institutes and Students within the Platform’s Terms and Conditions. The Platform will communicate any changes or incidents related to Tutor/Institute absences or discontinuation of services transparently and effectively to all parties involved.

6. Governing Law

This Policy shall be governed by and construed in accordance with the laws of Gujarat/India.

7. Entire Agreement

This Policy constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.

8. Severability

If any provision of this Policy is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

9. Amendment

The Platform reserves the right to amend this Policy at any time by posting the amended terms on the Platform. You are deemed to have accepted the amended terms by continuing to use the Platform after the amended terms have been posted.

10. Signature

By registering as a Tutor/Institute on the Platform, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

 

 

Absence x Penalty

Clause No.	Description	Penalty	Remarks
Live Courses
1.	Planned leaves
1.1	0 leave for 7 days or less time course	Per leave 100% pro-rata pay deduction based on total enrolments in the batch	He/she will have to reschedule the session for another day
1.2	1 leave for 1-15 days course	25% pro-rata per session pay deduction based on total enrolments in the batch	Upload a recorded video of that session and reschedule that lecture.
1.3	2 leaves for 16-30days course	20% pro-rata pay deduction for each leave based on total enrolments in the batch	Upload a recorded video of that session
1.4	For more than 30 days course, the leave policy would be as per clause 1.3 description	10% pro-rata pay deduction for each leave based on total enrolments in the batch	Upload a recorded video of that session
2.	Unplanned leaves
2.1	0 leave for 7 days or less time course	Per leave, 25% pro-rata pay deduction based on total enrolments in the batch	He/she will have to reschedule the session for another day
2.2	1 leave for 1-15 days course	15% pro-rata pay deduction based on total enrolments in the batch	Upload a recorded video of that session and reschedule that lecture.
2.3	2 leaves for 16-30days course	10% pro-rata pay deduction for each leave based on total enrolments in the batch	Upload recorded video of that session
2.4	More than 30days course, leave policy would be as per clause 1.3 description	05% pro-rata pay deduction for each leave based on total enrolments in the batch	Upload recorded video of that session
2.5	A tutor/coach/institute can take 2leaves after 60 days in addition to the planned leaves in case of a course for more than 60 days	Per leave, 05% pro-rata pay deduction for each leave based on total enrolments in the batch	Upload recorded video of that session
Webinar
1.	No leave shall be granted. However, in case of any severe medical emergency, the webinar will have to be cancelled and 100% amount will be refunded to the subscribers.	10% of the total collected fee shall be charged to the organizing entity.	1. Doctor’s certificate is compulsory. In case, the severity is not justified to cancel the webinar the organizing entity shall be liable for an additional penalty amounting to 10% of total fee collection. 2. 3 repeat incidents will disqualify the entity for this product.
Consultancy
1.	No leaves are allowed. However, in case of any severe medical emergency, the consultancy will have to be cancelled and 100% amount will be refunded to the clients.	50% of the consultancy fee shall be charged to the consultant.	3 repeat incidents will disqualify the consultant for this product.
General Rules
1.	No public holiday shall be given except Diwali / Your pre-determined holiday which should be a State or National holiday. It should be mentioned in your course details.		This clause applies to the courses for less than 30 days. However, the tutor/coach/institute is liable to mention holidays in the course details at the time of course creation. For more than 30 days course, any newly declared public holiday has to be notified to Oops! Study and students at least 5 business days prior or on the same day or on the next day of its declaration. But, in no case the students should be notified on the day of a particular session.
2.	Individual tutors and coaches are not allowed to arrange a substitute faculty during their absence.
3.	Institutes can arrange a substitute tutor/coach in all the courses for more than 15days with prior intimation to the students.		However, the institutes must not replace tutors except severe reasons such as medical emergencies, close familial reasons, job separation or any unavoidable reasons.
4.	The institutes can arrange a substitute tutor for no more than 5% of total course duration. In such cases, Clause no. 2.1 to 2.4 shall be followed with the respective penalty mentioned beside each of the clauses.
5.	Unplanned leaves shall be considered in case of medical emergencies and close familial reasons only.		Necessary documents must be produced to students.
6.	If the prescribed rules are not followed by the tutors/ coaches/ institutes, Oops! Study reserves the right to discontinue their respective courses without any prior intimation to the course creators.
7.	If the produced documents against taken leaves by the tutors/coaches/institutes are found manipulated or false-made, Oops! Study reserves all rights to take any severe actions such as imposing high penalties, block account, hold their entitled payment based on the case circumstances and the faulty account holders will have to bear with the taken decisions by Oops! Study.
8.	In case of any refund to the students, clients or subscribers, the GST liability shall be bear by the respective service providers.
9.	The purpose of the aforementioned penalties is to ensure the most professional services to the clients.
10.	By accepting this policy, the service providers are bound to each of the clauses mentioned above without any deviation.
11.	The tutors can reschedule their sessions for the sanctioned leaves only.		If the tutors reschedule their sessions for more than the sanctioned leaves, they will get a 25% rebate on the penalty amount for those particular sessions.
12.	In case tutors/coaches/institutes take more planned or unplanned leaves than mentioned above	50% for planned leaves and 30% for unplanned leaves, pro-rata pay deduction for each leave based on total enrolments in the batch will be applicable
13.	Tutors/coaches/institutes can reschedule a specific session for no more than 1 time with a specified penalty as above. However, if the tutor/coach/institute does not stay present on the rescheduled day/time and again reschedule it, they will be charged additional 50% pro-rata pay deduction for each “Planned” reason and 25% for each “Unplanned) reason based on total enrolments in the batch for 1 additional reschedule only. Afterwards, it will be considered as unprofessional practice of the respective tutor/coach/institute for which Oops! Study can take any severe action against the tutor/coach/institute based on circumstances which will be bound to the respective tutor/coach/institute.
14.	Any/all planned leaves have to be notified to Oops! Study and Students of the batch at lease 2 business days in advance. In case of unplanned leaves, the tutors/ coaches/ institutes will try to inform the students as early as possible.

 

Roles and Responsibilities for Online Coaching Platform

7. Roles and Responsibilities for Online Coaching Platform :

Welcome! We are excited to have you join our online coaching platform. Here is an outline of our roles and responsibilities to ensure a smooth and successful experience for both you (the tutor/ coach/ institute) and our learners.

Oops! Study’s Role:

• Platform Provision and Maintenance: We provide a user-friendly platform for you to create, manage, and deliver your online courses/service. This includes features like course hosting, video conferencing tools, content management systems, and progress tracking. We strive to ensure the platform is reliable, secure, and up-to-date.
• Marketing and Promotion: We help promote your courses to a wider audience through various marketing channels. This may include website listings, social media promotion, and search engine optimization (SEO) efforts.
• Payment Processing: We handle secure payment transactions between you and your students. We ensure a smooth experience for both parties and handle any financial-related inquiries.
• Technical Support: We offer technical support to both you and your students. This may include assistance with using the platform, troubleshooting technical issues, and addressing any questions related to the online learning experience.
• Community Building: We foster a community of learners and coaches by providing communication tools and forums. This allows you to connect with your students and build a strong learning environment.

Tutor /Coach /Institute (Your) Role:

• Course Creation and Delivery: You are responsible for creating high-quality, engaging course content that aligns with your chosen discipline. This includes developing learning materials, such as videos, lectures, quizzes, and assignments. You will also be responsible for delivering your course content through the platform, which may involve live sessions/interaction, pre-recorded lectures, or a combination of both.
• Student/Client Interaction and Support: You are expected to interact with your aspirants regularly, answer their questions, provide feedback, and offer support throughout their learning journey. This may involve discussions, live Q&A sessions, and email communication.
• Pricing and Promotions: You determine the pricing for your courses/services and set any promotional offers you wish to run.
• Compliance with Platform Policies: You agree to abide by our platform’s terms and conditions, which include intellectual property policies, course content guidelines, and student interaction protocols.

Shared Responsibilities:

• Marketing and Promotion: While we provide some marketing support, you can also contribute by promoting your courses directly through your own channels.
• Student Satisfaction: We both share the responsibility for ensuring student satisfaction. We provide the platform and tools, and you deliver a high-quality learning experience that meets student expectations.

 

8. Student Interaction Protocols :

8.1 Communication

• Tutors/Coaches/Institutes are expected to communicate with students promptly and professionally. This includes responding to questions, comments, and concerns in a timely manner.
• The Platform provides various communication tools (e.g., discussion forums, messaging) to facilitate interaction.

8.2 Respectful Environment

• Tutors/Coaches/Institutes are responsible for fostering a respectful learning environment that is free from harassment, discrimination, or bullying.

8.3 Privacy

• Tutors/Coaches/Institutes must respect the privacy of students and keep all student information confidential. This includes personal information, grades, and course discussions.

• Student data should only be used for purposes related to their education and in accordance with the Platform’s privacy policy.

8.4 Conflict Resolution

• Tutors/Coaches/Institutes are encouraged to address any conflicts with students directly and professionally in the most ethical way.

• The Platform can provide mediation services if necessary.

8.5 Reporting

• Students who experience any issues related to student interaction protocols can report them to the Platform.

• The Platform will investigate all reported incidents and take appropriate action.

These policies are designed to protect the intellectual property rights of Tutors/Institutes, ensure high-quality course content for students, and foster a positive and respectful learning environment on the Platform.

9. Tutors/Coaches/Institutes Code of Conduct

1. Professionalism

Tutors, coaches and institutes must maintain a high level of professionalism in all interactions with students and the platform. This includes:

7. Reporting Violations

Students, tutors, and the platform administration are encouraged to report any violations of the Tutors/Coaches/Institutes Code of Conduct. All reports will be investigated promptly and confidentially.

By adhering to this code of conduct, tutors and institutes contribute to a positive and effective learning experience for all students.

1.7 Refund Policy

Live Sessions	:	The User can request for refund on pro-rata basis for the remaining sessions/duration of the course with a genuine reason only. However, the requested refund shall be processed after 7 days from the date of refund application. Request for refund shall be accepted based on any/all of the following reasons. If the tutor does not teach according to the set Index of the course. If the tutor does not address to the aspirant’s query satisfactorily (in case of personal coaching only). Using abusing language during the sessions. Consistent irregularity of the tutor. Due to any other valid reason. However, Oops! Study has a right consider whether the reason is valid or not in case-to-case consideration.
Recorded Sessions	:	No refund request shall be accepted. Aspirants are advised to check the course index accurately and watch free videos before purchasing a course.
Webinar	:	No refund request shall be accepted after successful completion of the webinar. Aspirants are advised to check the promo material before subscribing to the Webinar.
Study Material	:	No refund request shall be accepted. Aspirants are advised to check the course index accurately and refer to the free content before purchasing any study material.
Consultancy	:	No refund request shall be accepted after successful completion of the consultancy session.
Assessment	:	No refund request shall be accepted after receiving assessment report and/or feedback from a service provider.
General Notes	:	All the refund requests are subject to be found genuine based on their reasons/ evidences, as the case may be. All the aspirants are advised to watch free demo videos, refer to the promo materials etc. before making any payments. Oops! Study reserves all rights to approve or disapprove any/all the refund requests with/without giving any prior/post notification/clarifications. Oops! Study stands responsible to evaluate a refund request, if the amount has been credited in its account. It is not responsible for any sort of loss while making payment through any payment mode.